Digital Dispatch & Inventory Management System

CLIENTRegional Fleet Operator

TIMELINE6 Weeks

DELIVERY YEAR2026

Paperwork Replaced100% Digital

SMS Notifications Sent50,000+

Dispatch Error Rate0.1%

Field Driver Adoption98%

01.Project Overview

Digitized field logistics operations across 50+ regional delivery drivers. Built a cross-platform mobile app for driver dispatch updates paired with a central web console for real-time dispatchers.

02.The Challenge

Drivers relied on physical paper manifests that frequently got lost or damaged in transit. Dispatchers had zero real-time visibility into driver locations or inventory status, leading to frequent delivery delays and customer complaints.

03.The Engineering Solution

We built a offline-first React Native mobile app for drivers with automatic sync when connection resumes, instant photo proof-of-delivery capture, and automated Twilio SMS tracking links for end customers.

04.Key Measured Results

Completely eliminated paper manifests across all regional transit routes.

Automated SMS tracking links reduced 'Where is my order?' calls by 85%.

Offline sync ensured zero data loss in remote areas with weak cellular coverage.

Streamlined warehouse inventory reconciliation from 3 hours to 15 minutes daily.

05.Tech Stack & Architecture

React Native mobile app with local SQLite cache for offline storage

WebSockets + Redis Pub/Sub for live driver coordinate streaming

Twilio Programmable Messaging API for transactional SMS triggers

Fastify REST API deployed with auto-scaling background job queues

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"Our driver operations transformed overnight. The offline sync and automated SMS updates saved us hundreds of operational headaches every week."

Marcus T.

VP of Logistics | Regional Fleet Operator